Privacy Policy

Privacy Policy

Effective Date: 13 October 2026

Mero Pahad respects your privacy and is committed to protecting the personal information of customers who visit our website, browse our products, or make purchases. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Mero Pahad website.

Mero Pahad offers organic products, traditional food items, handicrafts, handmade products, and other regional products sourced from Uttarakhand, India. By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain your consent before processing your personal information.

  1. Information We Collect

We may collect personal information that you provide directly when you visit our website, create an account, place an order, contact customer support, subscribe to our newsletter, or participate in promotional activities.

The information we may collect includes your full name, email address, phone number, billing address, shipping address, order details, purchase history, payment status, and other information necessary to provide our services.

Payment transactions may be processed through third-party payment gateways. We generally do not store complete payment card details on our servers when payments are handled by these providers.

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, pages visited, referring website, access dates and times, and general website usage information.

  1. How We Use Your Information

Mero Pahad may use your information for the following purposes:

To process, confirm, and fulfil your orders.

To arrange shipping, delivery, exchanges, replacements, and refunds.

To communicate order confirmations, payment updates, shipping notifications, and delivery information.

To respond to customer enquiries, complaints, and support requests.

To improve our website, product listings, shopping experience, and customer services.

To send promotional emails, offers, product updates, and marketing communications where permitted by law and, where required, with your consent.

To detect and prevent fraudulent transactions, unauthorized activities, and misuse of our website.

To maintain business records, comply with legal obligations, and respond to lawful requests from authorized authorities.

To understand customer preferences and improve the selection of organic products, traditional foods, and handicrafts offered through Mero Pahad.

  1. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, remember preferences, understand visitor behaviour, and measure marketing performance.

Cookies may help us remember items in your shopping cart, maintain website sessions, improve navigation, and understand how visitors interact with our website.

We may use analytics and advertising services provided by third parties to measure website traffic and campaign performance. These services may collect information about your interactions with our website in accordance with their own privacy policies.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart features or checkout processes.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

  1. Sharing of Information

Mero Pahad does not sell your personal information to third parties for their independent commercial use.

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders. These providers may include payment gateways, courier and logistics companies, website hosting providers, technology service providers, customer support platforms, analytics providers, and marketing service providers.

For example, your name, delivery address, and phone number may be shared with a courier partner to deliver your order.

We may also disclose information where necessary to comply with applicable laws, legal proceedings, court orders, regulatory requirements, or lawful requests from authorized authorities.

If Mero Pahad undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred as permitted by law, subject to appropriate safeguards.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate security measures.

  1. Payment Security

Payments made through Mero Pahad may be processed by third-party payment service providers using their payment systems and security procedures.

We do not intentionally store complete payment card information when payment processing is handled by an external payment gateway. Payment-related information may be processed by the relevant provider according to its privacy policy and terms.

Although we take reasonable steps to protect transactions and customer information, no electronic transmission or storage system can be guaranteed to be completely secure.

  1. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, secure connections, restricted data access, and the use of service providers that maintain appropriate security practices.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business and financial records, and comply with applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it in accordance with applicable law and our retention practices.

  1. Marketing Communications

If you subscribe to our newsletter, provide consent, or otherwise lawfully qualify to receive marketing communications, we may send you information about new products, seasonal offers, special discounts, traditional products from Uttarakhand, handicraft collections, and other updates related to Mero Pahad.

You may opt out of promotional emails by using the unsubscribe link provided in the message or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send essential service-related messages, such as order confirmations, payment notifications, delivery updates, and important account communications.

We will process your marketing preferences in accordance with applicable law.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, courier tracking services, or other external services.

These third-party services operate independently and may have their own privacy policies, terms, and data-handling practices.

Mero Pahad is not responsible for the privacy practices or content of third-party websites that we do not control. We encourage you to review their privacy policies before sharing personal information with them.

  1. Children’s Privacy

Mero Pahad is intended for users who are legally eligible to make purchases and enter into agreements under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

  1. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, seek correction of inaccurate or incomplete information, request deletion of information where legally permissible, withdraw consent for processing where processing is based on consent, and raise concerns about how your information is handled.

You may also have the right to opt out of certain marketing communications.

To exercise an applicable privacy right, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

Some information may need to be retained to fulfil orders, maintain legally required records, prevent fraud, resolve disputes, or comply with applicable law.

  1. International Data Transfers

Some of our technology providers or service partners may process or store information outside India.

Where personal information is transferred across borders, Mero Pahad will take steps required by applicable law and use appropriate safeguards where necessary.

  1. Changes to This Privacy Policy

Mero Pahad may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business operations, data-processing practices, or applicable legal requirements.

Any revised Privacy Policy will be published on this page with an updated effective date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage you to review this page periodically to remain informed about how we protect your information.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.

Website: www.meropahad.com

Business Name: MQ Deal

Business Address: Gym Building, Near Gandhi School, Haldwani, Uttarakhand

Email: info@meropahad.com

Phone: +91-8859447772

Customer Support Hours: 10:00 AM – 08:00 PM

We will make reasonable efforts to review and respond to your enquiries within the time required by applicable law.

Thank you for trusting Mero Pahad. We value your privacy and are committed to handling your information responsibly while bringing the organic products, traditional foods, and handicrafts of Uttarakhand closer to customers across India.